Overview:
As a Commercial Account Manager, you will play a pivotal role in supporting the growth of the B2B business by managing commercial and operational relationships with existing gaming operators to maximize our game portfolio while actively seeking new opportunities.
Through regular communication with internal and external stakeholders, you will foster long-term business partnerships and play a vital bridging role between the Product and Technical support teams to ensure that issues are proactively resolved and so that, as a company, we continue to provide excellent customer service that meets the needs of our clients.
Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for key B2B clients, fostering strong long-term business relationships, and acting as a trusted advisor.
- Focus on growing and maintaining strong relationships with current customers, serving as an escalation point for partners
- Proactively address client concerns and challenges, providing timely solutions and maintaining a high level of client satisfaction.
- Understand client needs and industry trends to identify opportunities for upselling, cross-selling, and product enhancements.
Sales and Revenue Growth
- Identify and pursue opportunities to increase revenue through upselling and cross-selling.
- Develop and execute account strategies to achieve sales targets and revenue growth.
- Collaborate cross-functionally with Product Development, Project Management, and Operations Teams to ensure alignment and delivery of exceptional service to clients.
Strategic Planning and Reporting
- Deliver knowledgeable and professional Quarterly Business Review (QBR) updates to key customers.
- Maintain and execute effective planning to maximize client retention and satisfaction.
- Monitor and analyze key account metrics and performance indicators to track progress and identify areas for improvement.
- Stay updated on market developments, competitor activities, and regulatory changes affecting the online gaming and casino industry.
Representation and Networking
- Represent the company at industry conferences, trade shows, and events as required.
- Build and maintain a professional network to stay informed about industry trends and opportunities.
Experience, Skills & Qualifications:
Essential
- Significant experience in B2B account management, preferably within the online gaming and casino sector.
- Proven track record of successfully managing and growing client accounts in the online gaming industry.
- Excellent communication, negotiation, and presentation skills; fluent in English both verbal and written.
- Strong analytical and problem-solving abilities, with the capacity to translate data into actionable insights. (highly numerate)
- Proficiency in technology concepts and terminology, with the ability to effectively communicate with technical teams and understand client needs in a tech-driven environment.
- Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
- Proactive, self-motivated, and able to work independently.
- Proficiency in Microsoft Office Suite, especially Excel.
Preferred
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Understanding of SaaS platforms and applications in the B2B context.
- Understanding of regulatory requirements and compliance standards relevant to the online gaming and casino industry.
