Reporting to the CCO B2B, you are instrumental in shaping the B2B business by leading the Account Management team to strengthen customer relationships, with a particular focus on key strategic accounts. Your ultimate goal is to position Casimba as the preferred partner for our clients, maximizing the value of every partnership. You will be acting as the vital link between Account Management and the wider business, ensuring seamless collaboration across Content, Project, and Delivery teams.
Responsibilities:
• Team Leadership & Development – Lead, mentor, and develop the Account Management team, driving performance to exceed client expectations and revenue targets. Establish clear goals, provide regular feedback, and support professional growth.
• Client Growth & Retention – Ensure tailored growth plans are in place for all clients, tracking progress against account management targets and maximizing retention.
• Key Account Management – Serve as the primary point of contact for Tier 1 B2B clients, acting as a trusted advisor and escalation point to strengthen long-term relationships.
• Strategic Relationship Building – Cultivate and maintain strong client relationships, proactively addressing concerns and identifying opportunities for upselling, cross-selling, and product enhancements.
• Business Reviews & Reporting – Deliver professional and insightful quarterly business reviews (QBRs) to key clients, providing data-driven insights and strategic recommendations.
• Cross-Functional Collaboration – Work closely with Product Development, Project Management, and Operations teams to ensure seamless service delivery that drives revenue growth. Act as an internal escalation point when needed.
• Market & Industry Insight – Stay informed on industry trends, competitor activities, and regulatory changes to identify growth opportunities and maintain Casimba’s competitive edge.
• Performance Tracking & Optimization – Monitor and analyze key account metrics, identifying areas for improvement and implementing strategies to enhance overall performance.
• Client Advocacy & Issue Resolution – Proactively address challenges, ensuring timely solutions that maintain high levels of client satisfaction and trust.
• Event & Conference Representation – Represent the business at industry events, conferences, and networking opportunities, fostering client relationships, promoting brand visibility, and identifying new business opportunities.
Skills, Experience & Qualifications:
Essential
• Extensive B2B Account Management Experience – A seasoned professional with a proven track record in managing and growing client accounts, within the online gaming and casino sector.
• iGaming knowledge: deep understanding of the online iGaming industry; the games and commercial models.
• Strategic Relationship Management – Exceptional ability to build and maintain strong client relationships, serving as a trusted advisor and driving long-term business growth.
• Commercial Acumen & Negotiation Skills – Strong negotiation, communication, and presentation skills, with the ability to influence stakeholders and drive revenue.
• Analytical & Problem-Solving Abilities – Ability to analyze data, identify trends, and translate insights into actionable strategies for client success.
• SaaS & Technology Expertise – Strong understanding of SaaS platforms and their application in a B2B environment, with the ability to communicate effectively with technical teams.
• Leadership & Team Development – Demonstrated experience in leading, mentoring, and developing high-performing account management teams.
• Adaptability & Prioritization – Thrives in a fast-paced, dynamic environment, effectively managing competing priorities.
Preferred
• Industry Knowledge & Compliance Awareness – Familiarity with regulatory requirements and compliance standards relevant to the online gaming and casino industry is a plus.
• Education – Bachelor’s degree or equivalent experience preferred.
